Frequently Asked Questions

I am thinking of designing my own. Can you give me a brief overview of how it works?

We offer relaxed and friendly, no obligation appointments either face to face in our Truro showroom or virtual in the comfort of your own home. So if you are not sure if what you have in mind needs to be necessarily custom made, we can guide you through the various options to help you to achieve your unique piece of jewellery.

There are often different expectations of how a bespoke piece of jewellery is made and initially, it all depends on whether you have a design in mind that you are quite certain of or if you are not really sure and you need the help and advise from us and our designers.

You may have seen a design from another website that you really like, but unable to find anything similar enough to it on our Ethica website. We have hundreds of designs available through our UK manufacturers and sometimes, we can semi customise an existing design to suit exactly what you are hoping to achieve which is not only quicker but also more cost effective than going down the bespoke route.

First of all, we will ask you to share any photos and links that you may have ahead of your scheduled virtual or face to face appointment with us. Please don’t worry if you have lots of ideas at this early stage. The more information that you can give us ahead of a meeting is really valuable and helps us have a really good insight into your thoughts. We will ask you to think about what sort of metal you want to use for your custom piece, 950 platinum or 18k gold, or a mixture of both, do you know the finger size, carat weight or stone size that you are looking for? We will guide you through all of these questions during your appointment and then we can decide if we need to fully customise or semi customise your commission.

We will then provide quotations for your consideration. Some people ask for a couple of different quotes based on bigger or smaller carat weights etc.

A small deposit of £250 is taken to start the process for you. For the full bespoke service, we will send you hand drawn sketches about a week later for you to consider, bringing all of your ideas to life. Once you decide on a chosen design, we will then follow up with computer images and detailed measurements. For the semi customised jewellery, it is not necessary to start with the hand sketches as you have already got the design in principle, which needs a little customising, but we will provide the computer designs by email before we head into production.

How long does it take to customise a ring?

For a fully customised ring, we say to allow a minimum of 6 weeks for your commission to be produced once your design has been finalised and around 4-5 weeks for a semi customised design.  Typically we say between 6-10 weeks, especially during COVID where some services and supplies are still a little bit delayed.

Who designs your jewellery?

Becca joined Ethica Diamonds in 2020 and has quickly become one of the most treasured members of the team. Becca has the upmost of patience and skill and makes the most complex of designs seem effortless. She uses traditional hand forged methods and her meticulous attention to detail and quality of finish is truly outstanding.

Becca trained at the School of Jewellery in Birmingham’s historic Jewellery Quarter. After graduating, she worked in and around the area as an enameller’s assistant, goldsmith assistant and pearl stringer. In 2018, she moved her workshop to the coast of Cornwall, finding her home in Penryn.

Becca works with silver, gold, platinum and palladium to make graceful pieces with curving shapes and a subtle sense of balance. She enjoys problem solving and working to commissions with clients, producing water colour hand sketches and 3D CAD renders to work through the design process.

Becca is most at home in her workshop with a cup of tea, covered in a layer of metal dust!

Is there a minimum budget?

Yes. Creating your perfect ring shouldn’t be rushed, which is why we have a minimum budget to allow our designers to dedicate time to each ring. Our Bespoke Design Package has a minimum spend of £2000 for carbon neutral laboratory grown diamond rings, £1500 for Ethica Diamond rings and £1250 for shaped wedding bands, stacking and tiara rings.

If you already love one of our existing designs and would like to make a minor change, such as sourcing alternative stones, or slight tweaks to the setting, prices start from £900.

Read more about our Design Packages here.

What makes bespoke rings more expensive?

Many of our customers have a clear idea for their engagement ring or wedding band or both and despite looking through the hundreds of designs that we have available in catalogues, they do not want to compromise on what they have their heart set on. The initial charge for this service is £250 which only covers the designers time, to produce 3D print CAD images, accurate dimensions and graphics showing all angles. There is a time allowance built into the price for a few changes as most people will want a few revisions before the design is agreed in principle.
In addition, all custom built rings are quite a lot more substantial in weight than the catalogue pieces.  The reason for this is because it is unique and only one of them is being produced, more metal is used and there is a lot more time spend softening and finishing on the jewellers bench and a great deal more time is spent on the finer details.
The one to one work involved with bespoke jewellery is very different in the sense that someone can simply go onto the website and purchase without any interaction with staff. Whereas, bespoke jobs require one to one right from the start and the hours spend on each commission can run into 8 hours plus.
Finally, all pieces are individually designed for you, no one else can use your design and we do not make another one. You pay for something really special and unique to you to be made whilst the website designs are replicated thousands of times.

Can I see a model of my ring before it is made?

Yes.. we can organise a resin mould of your ring design ahead of production which helps to give you a feel for the width, depth, height etc and ensure it fits correctly and if any changes are required. Although this is not necessary, and many customers opt out of this stage due to tight timescales and the extra cost which is £70 on top of the quoted price.

What can I expect from a design consultation?

During your online design consultation we will ask you questions. Of course we’ll ask lots of important questions about how you met, when you plan to get married and the styles of ring you and your partner likes. However, we’ll also ask questions about the wearer’s hobbies, personal style and interests. This really helps us during the design process to not only capture the personality of the person who will be wearing the forever ring we’re creating, but to also ensure it is appropriate for them.

We will then talk to you about your ring. We’ll take you through all of the material choices, such as metals and gemstones, and discuss these in relation to your budget.

At the end of the session we will tell you what to expect next – which is usually further communication via email with our design and gemstone options.

Each appointment usually takes 45 minutes so please leave an hour free.

What should I have ready for my design consultation?

Before your design consultation it would be great if you could have a few things ready. Firstly, you’ve probably taken a look at other rings and have already seen some you like. If you could save these images so we can talk through the elements you like within each ring.

Secondly, it’s great to know a little about the person you’re designing the ring for. If it isn’t for yourself, here’s a few things to look for:

– Do they wear jewellery? If so, what metal do they prefer?

– What colours do they like to wear, both in other jewellery but also clothing?

– Do you know or can you find out their ring size?

Finally, think about your budget and how much you would like to spend.

That’s everything – we’re here to walk you through the whole process and can help you with all of the above if you are unsure.

What style of rings can you create?

As a team we’re passionate about timeless design. We want everything we create to stand the test of time, and to look as wonderful in 100 years time as it did the day it was made.

Beyond this, anything goes. We’ve created stunning designs from contemporary a-symmetrical rings, to art deco and vintage pieces inspired by years gone by. Some people see a design they really love, from shop windows to celebrity inspired rocks and we recreate it for them using traditional hand forged methods and beautifully made and hallmarked in the UK.

Working with us on a bespoke ring is a chance for you to tell a story through a design – we’ve worked with favourite gemstones, modelled a Mickey Mouse ring, incorporated infinity symbols encrusted with diamonds, sourced gemstones of favourite colours and unusual shapes, and added intricate personalised engravings. We’re here to listen to your ideas and to help you bring them to life in a truly timeless piece.

What happens after my consultation?

Each process is slightly different, dependant on the complexity of the design or the rarity of the gemstones. You can expect to receive:

– A quote via email

– Hand drawn concept sketches of your ideas via email

– A choice of available gemstones from our trusted suppliers

– A CAD image of your final design (we may go straight to this stage if your design is straight forward)

– Production using our skilled UK-based bench jewellers and stone setters

– Dispatch via insured Royal Mail delivery (unless based overseas where suitable alternatives are used)

How much do your rings cost?

The cost of each ring varies and is based on the gemstone or metals you decide to use. For our semi custom rings (with a minor tweak to one of our existing designs, for example including using coloured gemstones in the setting), prices start from £900 to around £6,000. Our bespoke rings typically start at around £2,000 up to around £10,000. Please note that these are just examples and the final price all depends on the design you are after and the desired carat weight.

Do I need to pay upfront?

Creating a custom piece with Ethica Diamonds requires just small deposit to get started. This fee is non-refundable but is applied toward your final order total. We offer three unique design packages, the Shaped Ring Design Package, Customising an Existing Design Package and our Full Bespoke Package. The deposit amount for all three packages is £250 and we invite you to pay this fee directly via our website following your consultation with us. This fee is due only once we fully understand your customisation requests, which usually follows your face to face showroom appointment or a virtual consultation with us. From there we will provide you with hand drawn sketch ideas for you to consider which is before stone sourcing and the production process begins. Please do not hesitate to  Contact Us if you have any questions about customisation and deposits. This includes all engagement rings, personalised jewellery and jewellery that requires moderate to extensive customisation.

The final cost estimate range is discussed with the client but may vary slightly based upon final production costs, labour needed and precious metal weight.

How much does a quote cost?

When you come to us with a design idea, we can tell you if it’s within your budget, but we can’t always give you an exact cost.  We usually need to go through the full design process because sometimes peoples design ideas change along the journey.

Once we have an idea of your design ideas, we will invite you to pay for our Bespoke Design Package, which costs £250. This non-refundable deposit allows us to complete your design, and included in this fee is dedicated time from our jewellery designer who will provide hand drawn sketch ideas, CAD drawings and gemstone sourcing. We can then discuss the final price which we aim to keep as close to the quoted price as possible. We can discuss options such as alternative gemstones as part of this process to bring it in around your budget if required. (Please note that minimum spends apply)

Do you make wedding rings too?

Yes we do! If your heart is set on a ring that you have seen elsewhere or do you have an idea of what you are looking for? We offer lots of simple mens and ladies wedding bands on our site and a lovely collection of diamond set bands and shaped wedding rings. But if the shape or design isn’t quite right, we can update the design so it fits perfectly with your existing ring. Our Shaped Ring Design Package can be purchased for £250 to get the process started. We’ll send you a ring mould kit in the post so you can take an impression of your engagement ring at home. When this is returned to us, our design team will get to work creating the perfect forever ring partnership. Please note the minimum spend for our Shaped Wedding Ring Package is £1250.

However, if you’d like to create something completely unique, we’d love to work with you. Our minimum spend for this service is £1500 and is well suited to intricate designs, incorporating unusual gemstones and dramatic stacking rings.

I want to involve my partner in the design process. Can she join us on our call?

Some partners like to propose to their better half with a promise ring and involve them in the design of the engagement ring. It’s wonderful working with couples and an experience you can share together. We’re all in for you creating it as a duo!

Any other questions?

If you have a question and we haven’t covered it above, you can email us through our Contact Us page here.

What is a lab grown diamond?

A laboratory-grown diamond is a real diamond with exactly the same physical and scientific characteristics as a natural diamond. Natural diamonds are diamonds that develop into diamonds after billions of years of carbon crystallisation deep within the earth.

Modern technology makes it possible to grow real diamonds by replicating the same growth process as natural diamonds in highly controlled facilities using state of the art technology, and these diamonds are called lab-grown diamonds.

Natural diamonds and lab-grown diamonds possess the same hardness and properties.  It is like the difference between a natural flower and a flower grown in a greenhouse. They are both the same real flowers and the only difference between them is the environment in which they are grown.

What are the benefits of lab grown diamonds?

REAL – Lab grown diamonds are chemically, optically and physically identical to earth-mined diamonds.

VALUE  – Lab grown diamonds are priced up to 40% less, and free of any environmental or humanitarian concerns.

CONFLICT FREE – The environmental consequences are minute compared to mined diamonds, and is also kind to people, unlike the diamond mining industry.

What is special about your lab grown diamond?

Ethica Diamonds has partnered with the world’s finest lab grown diamond producers, the Diamond Foundry who are the first and only certified carbon neutral diamond producer in the world.

Diamond Foundry diamonds are sustainably grown above ground using cutting-edge technology. Their foundry is powered by renewable energy, using hydropower, from the Columbia River in the Pacific Northwest. 

Are lab grown diamonds real?

This question is usually the first thing most people ask. In short, lab grown diamonds are 100% real diamonds. (but the price!) They have the same optical, chemical, thermal, and physical features, meaning there is no difference to a natural, earth-mined diamond. They have the same refractive index, dispersion and hardness, and are graded to the same standards as mined diamonds by leading independent gemmological institutes.

Under testing conditions, lab grown diamonds will detect as real diamonds. Even experienced gemmologists will be unable to tell the difference.

Not to be confused with cubic zirconia, moissanite, or a “look-a-like” diamond, lab grown diamonds are 100% pure crystallised carbon. The process creates carbon into rough diamonds (just the same as natural diamonds begin as rough diamonds)  that are then cut, polished and graded just like naturally mined diamonds. 

Are there different types of lab grown diamonds?

Lab grown diamonds are made one of two ways – either through High-Pressure High-Temperature (HPHT), or through Chemical Vapour Deposition (CVD). HPHT is the precursor to CVD, and CVD is the more highly valued method of growing diamonds.

High Pressure High Temperature or HPHT

HPHT recreates the natural growing environment found within the earth. There are a few different types of HPHT technologies used, but the process best suited for producing gem quality diamonds to be set in finished jewellery are created using a Bar press. The Bar press was invented by Russian scientists and uses a combination of inner and outer anvils to apply hydraulic pressure to the growth cell within the unit. The growth cell itself contains all the elements necessary to grow a diamond, including a tiny diamond seed, highly refined graphite and a catalyst consisting of a mixture of metals and powders. Consistent temperatures reaching 1,300 degrees Celsius and over 60,000 atmospheres of pressure are applied to the growth cell. Over a few days the elements within the growth cell melt and then reform during cooling to create a finished rough diamond ready to be extracted for cutting and polishing.

The entire HPHT growing process requires an incredibly controlled environment to produce a gem-quality diamond. Any shift or change during growth can cause the diamond to stop growing or can create inclusions that result in unusable diamonds. Every diamond must complete the entire growth cycle before the machine can be opened. It is only after the HPHT chamber is opened that we can see the finished rough diamond and its colour, clarity and size.

Chemical Vapour Deposition or CVD

Chemical Vapour Deposition, or CVD, is a process used to create gem-grade diamonds as well as optics and semiconductors. The process begins with a slice of a diamond containing the atomic blueprint for a new diamond to form. Carbon is added in a plasma reactor that reaches 10,000 degrees Fahrenheit, as hot as the sun’s surface. The CVD process uses ultra-pure carbon-rich gasses in a controlled chamber. Carbon-based gasses, such as methane, are heated until they break apart allowing the carbon atoms within the gas to separate. These tiny carbon atoms fall onto a diamond substrate and build up layers resulting in a rough diamond crystal. Atom by atom, the diamond lattice forms, the process by which diamonds form in nature is re-created. This process yields gem-grade Type IIA diamonds within 6 to 12 weeks resulting in a unique stone which is then cut, polished and graded by the same world-renowned labs that certify earth-mined diamonds. 

Ethica Diamonds only work with suppliers that use the CVD growing method which has been the most successful in producing the highest quality diamonds.

Does Ethica offer different options for diamonds?

We offer two options via our website which is usually driven by budget or ethics, sometimes both…

Ethica Diamonds: These are our branded gemstones which are not pure carbon diamonds, but man made stones which are very close in structure, composition and hardness to diamond offering the same toughness and longevity, and are independently certified, provided with an independent GRI certificate. Ethica Diamond alternatives are cut and fully faceted to exact diamond proportions, giving them incredible depth and realism. These stones truly radiate the same sparkle and brilliance as the most expensive earth mined diamonds and are made to last forever. We stock these stones at consistent E colour, VVS1 clarity and excellent cut so all Ethica Diamonds have these specifications. We can offer “warmer” colours but these have to be specially made for you. Naturally, most people want the whitest, clearest stone possible which is why we stock E colour and VVS1 clarity Ethica Diamonds.

The pricing is set according to manufacturing and retail costs, not according to the fixed diamond pricing structure, therefore they are significantly lower than the equivalent mined or HPHT/CVD lab-grown diamonds for equivalent colour, colour and clarity. Finally, negligible greenhouse emissions, water or air pollution, no devastated ecosystems, hazardous chemicals, radiation or other environmentally dangerous substances or processes results from the creation of our stones, so they tick the boxes for those customers who are looking for an ethical alternative to diamonds without the hefty price tag.

CVD carbon neutral diamonds: These are slightly different to the Ethica Diamonds in the way that they are pure carbon all the way through, so essentially, they are pure diamond. The CVD diamonds we are sourcing come from a grower called Diamond Foundry, which are the only diamond growers in the world (so far!) to grow their diamonds using hydropower energy, which is 100% renewable.  These diamonds are certified carbon neutral and are graded by the Foundry by GIA gemmologists. These diamonds can only be grown to a colour of G and below, at this time, so are not as white as Ethica Diamonds, but are still considered colourless. These diamonds come with full certification and provenance from the Diamond Foundry.

What else are lab grown diamonds known as?

Lab grown diamonds are sometimes referred to as man made, lab created, cultivated, cultured, aboveground and synthetic diamonds.

What are type 11A diamonds?

Most people only think of just the 4’cs when judging the beauty of a diamond. However, there are also Types of diamonds. Type lA, llB and Type IIA, llB. In the past, we haven’t talked too much about the different types of diamonds because the superior Type ll has been unattainable to the majority of the population.

Type IA

98% of diamonds mined from the earth will be a Type lA diamond. These are very common diamonds that you will find at your local jewellers or online retailers.

Type IIA

Only 2% of diamonds mined will be a Type IIA diamond, making them very rare. They are special because they contain the purest form of carbon, with either very little or no nitrogen atoms in the crystal structure. This makes Type IIA diamonds harder and brighter than common Type lA diamonds. White diamonds are exceptionally colourless and coloured diamonds are often found with a brown, purple, blue, or pink tone.

Previously, Type IIA diamonds were only owned by royalty and the super-wealthy due to their incredible beauty and high caliber. For example, The Elizabeth Taylor Diamond and The Hope Diamond are both Type IIA Diamonds. 

Ethica Diamonds only work with suppliers who grow superior Type 11A diamonds. 

Type IIB 

Type IIB diamonds, those defined as having trace amounts of substitutional boron, are prized for their blue colours. The famous Hope diamond is a perfect example. Besides their boron content, these rare diamonds are also characterised by their general lack of nitrogen. Little is known about how type IIB diamonds form, but they are especially intriguing because boron is often regarded as a crustal element whose presence in mantle-derived diamonds is unexpected.

Summary 

  • Type I diamonds are the most common. They represent 98% of all natural diamonds and have detectable traces of Nitrogen.
  • Type IA diamonds contain clusters of Nitrogen atoms throughout the crystal structure of the stone. They tend to emit a yellowish tone.
  • Type IB diamonds contain Nitrogen atoms as well. These atoms are all singular as opposed to clustered groups. These stones are 0.1% of all diamonds and emit a strong yellow, orange, brown and even green color tone.
  • Type IIA diamonds are the most valuable and consequently are very collectable items. They contain either very little or no Nitrogen atoms in the crystal structure of the stones. White stones are exceptionally colorless and fancy colored diamonds are often found with a brown, purple, or pink tone. They represent only 1% – 2% of all diamonds.
  • Type IIB diamonds contain elements of Boron within the structure. As a result, they often emit a blue or grey tone. They represent only 0.1% of diamonds. And consequently they are also very valuable.

What are the ethical benefits of lab grown diamonds?

Lab-grown diamonds are the new standard of choice for environmental and social responsibility and peace of mind. We know that natural diamonds, like other underground resources, have a significant impact on the natural environment and ecosystems to extract them from the ground.

While natural diamond mining takes measures to minimise its impact, lab-grown diamonds are grown in highly controlled facilities that do not require extensive mining or deforestation, and the energy required to grow the diamonds is significantly greater than that required to extract them from underground. The impact on the environment is greatly reduced because there is less of it.

Our lab grown diamonds are produced by The Diamond Foundry who are the world’s first zero carbon-footprint producer of diamonds — and certified so. Our diamond producer is 100% hydro powered, meaning zero emissions and no carbon footprint. This advanced technology notably uses less energy than industrial mining. And the energy we use is good energy.

Do lab diamonds shine as much as mined ones?

They shine exactly the same! It’s all about the colour, cut, and clarity that you get.

Will lab grown diamonds test positive on a diamond tester?

Yes, these are real diamonds, which are pure crystallised carbon. Lab created diamonds will pass all tests used to confirm a pure carbon diamond.

Are lab created diamonds the same as cubic zirconia?

Lab created diamonds are 100% pure crystalliSed carbon, which makes them optically, chemically, and physically identical in every way to an earth-mined diamond.

Cubic zirconia (CZ) is made of synthetic zirconium dioxide in its crystalline form and is commonly used as a low-cost alternative to a mined diamond; it has absolutely no presence of carbon diamond bonds in its creation, it is simply a crystal cut in a way to mimic the look of a diamond. The lack of crystalliSed carbon is why CZ differs chemically, physically, and optically from an earth mined and lab created diamond.

Can you tell the difference between a lab grown diamond and a mined diamond?

Lab grown diamonds are identical to mined diamonds and it’s impossible to tell the difference between the two with the naked eye.

Lab created diamonds are 100% pure crystallised carbon, which makes them optically, chemically, and physically identical in every way to an earth-mined diamond.

Cubic zirconia (CZ) is made of synthetic zirconium dioxide in its crystalline form and is commonly used as a low-cost alternative to a mined diamond; it has absolutely no presence of carbon diamond bonds in its creation, it is simply a crystal cut in a way to mimic the look of a diamond. The lack of crystallised carbon is why CZ differs chemically, physically, and optically from an earth mined and lab created diamond.

Are lab grown diamonds kinder to the people involved in making them?

We can not speak to other companies’ lab created diamonds, however, our grown diamonds are created in highly controlled and technologically advanced environments, where worker safety and welfare is a priority, by employees being paid a fair and competitive wage.

By not mining diamonds, we are preserving indigenous communities and the earth while protecting workers from unsafe and threatening conditions. MiaDonna goes one step further by using our profits to positively impact the lives and land that have been negatively affected by the diamond mining industry.

Does lab created or man made diamond mean fake?

There are many ways to tell the difference between a fake diamond and the real thing. Turns out, the definition of a real diamond is not linked to origin (earth vs lab), but rather by its characteristics. Lab created or man made diamonds have been created replicating the earth’s natural process, and will pass a diamond tester because of their identical characteristics.

“They are real diamonds. They have the same optical, chemical, thermal, and physical features.”
Matthew Hall, Director, Gemological Institute of America (GIA).

What is the resale value of a lab grown diamond?

Buying an engagement ring or diamond, regardless of origin, with the intent to sell it in the future is not a good investment. Many traditional jewellers tell consumers that lab-created diamonds have little to no resale value, but this is not a very honest representation.

What jewellers will not tell you is that mined diamonds have little resale either, you just need to look in pawn/second hand shops and compare what you can buy second hand to a new diamond of similar credentials. The price you will pay is thousands of pounds apart from a new diamond.  Jewellers know that people are often reluctant to look at the second hand market to buy something with such emotional attachment, such an engagement ring, and they know that most of us don’t really realise, until we research ourselves, that the second mined diamond market is not worth very much at all.  The truth is, with diamonds, you buy at retail price (artificially inflated) and sell for a fraction of the wholesale cost, that’s if you can sell it at all.

The jeweller will be more interested in the precious metal, than the diamond.

What has become desirable over many years, is the style of the old diamond jewellery, for example Art Deco, vintage and Victorian jewellery using old European cut diamonds in timeless settings. A second hand market for mined diamonds didn’t happen overnight. Likewise, with lab grown diamond jewellery, the same will happen, in years to come, people will be drawn back to styles from times gone by.

In addition, regardless of origin, either man-made or mined, all diamonds are priced using an internationally accepted pricing system. This system is known as the Rapaport pricing method. Resale values are based on a percentage of the Rapaport pricing method.

 

How are your lab diamonds created?

The technology was born from our diamond growing founding team’s solar technology experience — acquired over a decade and hundreds of millions of dollars of investment in developing one of the most innovative solar electricity cells ever produced, for making solar energy mainstream affordable.

It started by studying the laws of nature. Diamonds are born from a fiery heat, so a plasma of unprecedented energy density was created. Coded software was developed to run tens of thousands of physics-based simulations. In a warehouse just south of San Francisco, novel plasma reactors with hundreds of individually precision-engineered parts were built. Then, plasma formed as hot as the outer layer of the sun.

It turns out diamond can be created in plasma — the fourth state of matter (the other states of matter being solids, liquids, and gases in increasing energy levels). In a plasma akin to a sun on earth, atoms can attach to nature’s diamond crystal lattice and grow it in size. One by one, the atoms stack on top of a thin foundation of diamond, extending the unique crystal structure of diamonds extracted from the earth. Atom by atom, it grows into a pure, jewellery-grade diamond of gem size.

Stunning diamonds are now created in the San Francisco foundry. Each is a unique, one-of-a-kind crystal of pristine diamond, just like mined diamonds — but truly ethical as well. Relative to brute-force industrial mining, the production is boutique and intensely based on modern-day wisdom and craftsmanship; and unlike hundreds of millions of carats produced by mines, these are much harder to produce.

It is far from easy to create diamonds above the ground – most early experiments failed. But after years of refinery of craftsmanship, the Diamond Foundry are now able to create the conditions in which nature forms diamond on its own and each one is that grown results in each diamond being unique.

We are proud to partner with the Diamond Foundry who easily guarantee the impeccable provenance of our Kind, not Mined diamonds: each is born at the Foundry in America.

Any more questions?

If you have a question and we haven’t covered it above, please feel free to Contact Us.

How long will my bespoke order take?

We aim to complete customised order within 5-7 weeks. The length of time to complete usually depends on the complexity of your design and how quickly you sign off the design to production. Please allow approximately an extra week for any personalised engraving that you wish to add.

 

Where can you deliver?

We are pleased to offer a delivery service to anywhere in the world, and will ship outside the UK using a fully insured courier. We can also send to BFPO, if you need us to – our jewellery generally comes in under the 2kg weight limit!

You should note that we do not take responsibility for any duties, taxes or surcharges applied by a non-UK country, and we recommend that you check, prior to placing your order.

Postage for overseas orders will be calculated by us, and charged extra to the order. An additional 3-5 working days should be included in the order time.

How will the jewellery be packaged?

When you buy any jewellery from Ethica Diamonds, your items will arrive in our signature packaging, lovingly gift-wrapped by hand.  Your jewellery will be nestled in a luxurious solid wood jewellery box crafted from sustainable sources and wrapped using crisp tissue paper, which is recycled and printed using vegetable inks.

For added protection and security, this is sent to you in an outer postal box, within a discrete non-branded bag so that no-one can guess the contents. With every piece of jewellery, we will enclose all relevant diamond grading and certification cards.  Also in this outer box, we will include details of your order on headed paper in a plain envelope, so that it can be hidden if the jewellery is a gift or a surprise proposal. This will be useful for insuring your jewellery.

Do you insure the delivery?

Insured delivery is included for FREE on all UK orders. Overseas delivery is sent via DHL which is also insured and tracked.

Do you send parcels on specific days?

We dispatch items every Monday and Thursday, unless the order has been requested to arrive on a specific date.  If this is the case, it will be rushed through for you, or held back, as required. If we are experiencing a high volume of orders, for example during the Christmas period or during special promotions, shipments may be delayed by a few days.

Delivery times are restricted to standard Royal Mail delivery schedules, so will not include weekends and bank holidays (unless specifically requested). If you wish your order to be delivered on a Saturday, we can arrange this for a small additional charge.

UK and Northern Ireland deliveries are delivered by Royal Mail Special Delivery, which is a signed-for service.

It is important that there is someone present to receive the parcel, and sign for it, when it arrives. If someone other than you or your authorised representative signs for the delivery at the address you have given us, Ethica Diamonds cannot be held responsible.

Is the delivery free?

Our UK delivery is always free of charge. Our European delivery is £80 and it’s £120 for the rest of the world.  Shipping charges for your order will be calculated and displayed at checkout.

How long does delivery take?

Estimated delivery times when dispatched:
UK delivery aim: Next working day
Europe delivery aim: 3-5 working days
Worldwide delivery aim: 5-7 working days
Delivery delays can occasionally occur.

During busier times and disrupted trading hours, including Covid-19, both Standard Delivery and Priority Delivery times will increase and dispatch dates will vary.

Do you provide tracking information?

We will always get in touch with you before we send your order, just to make sure that we have the correct delivery address. You will receive an email confirming dispatch, including your tracking number, so that you can ensure that someone is available to receive the package when it arrives. Once the delivery has been signed for, Ethica Diamonds is no longer responsible for the package.

Any other questions?

If you have a question and we haven’t covered it above, you can email us through our Contact Us page here.

Where are you located?

We have a beautiful boutique showroom, conveniently located. in the heart of Cornwall, in Truro city centre. If you are planning to visit us in person, we recommend that you park nearby in the Garras Wharf Cornwall Council car park which is just a 5 minute walk from us.

We create forever rings for customers all around the world, and we can also host your consultation online via Zoom, where we will discuss your project face to face from wherever you are. If you’d prefer, we can also work with you via email or WhatsApp.

Ethica Diamonds – Fine Jewellery Boutique
Suite 1, Mansion House
Prince’s Street
Truro
TR1 2RF
United Kingdom

Feeling inspired?

If you are ready to start your own journey with us, then get in touch! We can create a piece of bespoke jewellery especially for you, set with our carbon neutral lab-grown diamonds from Diamond Foundry or the Ethica Diamond alternative. Simply Contact Us we will work with you to create your perfect piece of Kind, not Mined jewellery.

Phone: 01872 222248
Email: Contact Us 

Can I return my order?

We are confident that you will be delighted with your jewellery from Ethica Diamonds.  However, we understand that sometimes you may not be 100% happy with your purchase, in some circumstances you can return your jewellery for a partial or full refund, see below.

BESPOKE OR PERSONALISED ITEMS

Goods that are personalised, bespoke, resized, engraved or made-to-order to your specific requirements are custom orders, which means that the item will be made, personalised or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.

The only exception to this would be if upon receiving the item a fault is present within a 14 day period if this is the case you will be eligible to return the item for a refund or replacement. After this 14 day period, we will only repair or replace the item. You may return the item using whatever method you see fit, however, we will only refund return postage costs up to the value of First Class Signed For.  If for some reason we are unable to repair or replace the item, an alternative may be offered, and if the alternative is not suitable, only at this time will we offer a full refund.

We will aim for your repair or replacement to be fully resolved in 60 days, however this timescale may vary. Refunds when agreed will be processed within 14 days.

Is my bespoke commission guaranteed?

Every piece of Ethica Diamond jewellery undergoes rigorous quality assurance checks, which is why we offer a lifetime warranty for complete confidence.

This warranty excludes general wear and tear and does not cover scratching, denting, chipping, cracking or damage caused to any product through normal use.

We understand that accidents can happen and a product may be damaged, lost or stolen – naturally, our guarantee cannot cover this but we are happy to recommend a specialist jewellery insurer to all customers. Please Contact Us for details.

Are there limitations?

We will not refund courier or Special Delivery costs under any circumstances unless previously agreed with ourselves in writing. We do not refund international, or expedited shipping and the cost of returning  items to us for a refund will be at your expense.

Ethica Diamonds is not responsible for damage or loss in transit. If you do return something to us, please get in touch with us after dispatch so we know it’s on its way. We are not responsible for packages until they are signed for, so make sure you keep the tracking information safe.

Any questions?

Please get in touch by emailing [email protected], by calling 01872 222248 or by submitting the contact us form by clicking the link below.

If you wish to talk to us about your return please Contact Us.
To read our full Terms & Conditions [click here.]